FAQ

THE SHIPPING PROCESS

When Can I receive my meals?
We ship on Mondays and Wednesdays, which means you can receive meals on Tuesday-Friday depending on your shipping date and your location. Please keep in...
Mon, 20 Feb, 2017 at 6:25 PM
What carrier do you use?
We ship all packages with UPS.  UPS is able to deliver our meals to the entire country in a maximum of two days in transit.  It can sometimes be expensive t...
Mon, 20 Feb, 2017 at 6:28 PM
How can I change the day I receive my meals?
At this time you are not able to change the day of delivery in your account, however we are working on a solution this this in the near future!  You act...
Mon, 20 Feb, 2017 at 9:25 PM
Where can I find tracking information for my package?
We will email you the tracking number for your shipment on the day of shipment itself, along with a link to track the package.  Your meals will be shipp...
Mon, 20 Feb, 2017 at 9:29 PM
What happens if I lose my tracking number?
If you happen to misplace our email with your tracking information, do not worry! You can find your tracking information at anytime if you navigate to your ...
Mon, 20 Feb, 2017 at 9:30 PM
What time of day will I receive my meals?
The time when your meals are delivered can vary and depend on the shipping carriers route, as well as how many packages they have to handle and when they’ll ...
Mon, 20 Feb, 2017 at 9:34 PM
Can I make special delivery requests to the carrier?
We are not able to guarantee that the shipping carrier will be able to follow very specific requests when it comes to delivering your packages. When the pac...
Mon, 20 Feb, 2017 at 9:42 PM
What can I do if there is a problem with my shipment?
We use UPS to deliver your food packages, on rare occasions, there may be issues outside of our control that prevent packages from reaching you in a timely m...
Mon, 20 Feb, 2017 at 9:46 PM
Why can I not pick my exact delivery day?
We are only able to ship packages to customers on certain days based on the abilities of our shipping carriers we use and based on the location of our custo...
Mon, 20 Feb, 2017 at 9:51 PM