We use UPS to deliver your food packages, on rare occasions, there may be issues outside of our control that prevent packages from reaching you in a timely manner. We know that it is very critical that your meals arrive fresh in a timely manner, and we want to make the shipping process as easy as possible. If there is any carrier related issue that delays your meals and causes them to spoil, we will be able to resend you a complimentary order on our next shipping date.